What is Quality?
At HALOLIT, we believe quality is not about measurement of our products with others and then bench-marking these using “total quality management” tools of the past quarter century.
We “live” quality in all our actions — where we are passionate about quality as a personal value rather than simply obeying an edict from on high. We define a “true culture of quality” as an environment in which we not only follow quality guidelines but also consistently see our colleagues taking quality-focused actions, hear others talking about quality, and feel quality all around us.
We are not abandoning any such tools and quality processes; however, we use them to support rules-based quality measures, not as the underpinnings of a true "culture of quality".
Our
"Culture of Quality" starts with
1.
"Emphasis by our leadership"
Managers are told that Quality is a leadership priority. Managers “walk the talk” on Quality.
2.
"Message Credibility"
Messages are delivered by respected sources. Workers find that communications appeal to them personally, Messages are consistent and easy to understand.
3.
"Peer Involvement"
Peers routinely raise quality as a topic for team discussion. Peers hold one another accountable.
4.
"Employee Ownership"
Workers are empowered to make quality decisions. Workers are comfortable raising concerns about quality violations and challenging directives that detract from quality.
